Who We Are

ND Studios is an interior and facade design studio based at Suite 4/780 Darling St, Rozelle, Sydney, Australia, providing residential, commercial, hospitality, and multi-residential design services.

Contact details:
Email: info@ndstudios.com.au
Phone: +61 2 9901 3907
Address: Suite 4/780 Darling St, Rozelle, Sydney, Australia

ND Studios (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and clients who engage our design services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number, and postal address, when you submit an enquiry through our contact form or communicate with us directly.
• Project information such as details about your property, design brief, budget, and preferences, when you engage us for a consultation or project.
• Technical information such as your IP address, browser type, device information, and browsing behaviour, collected automatically through cookies and analytics tools when you visit our website.
• Communication records, including emails, call notes, and meeting notes relating to your enquiry or project.

We do not knowingly collect sensitive information unless it is voluntarily provided and directly relevant to a project (for example, accessibility requirements for a design brief).

How We Collect Information

We collect personal information directly from you when you:

• Fill out a contact or enquiry form on our website
• Email or call us
• Engage us for design services
• Interact with our website (via cookies and analytics)

We may also collect information from third parties, such as referral partners, builders, or architects, where relevant to a shared project and with your knowledge.

How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes or consultations
• Deliver design services and manage client projects
• Communicate with you about your project, including updates and scheduling
• Improve our website and services
• Send marketing communications, where you have consented to receive them
• Comply with our legal and regulatory obligations

Disclosure of Information

We do not sell your personal information. We may disclose your information to:

• Contractors, consultants, and trade partners directly involved in delivering your project (such as builders, architects, or suppliers), where necessary
• Service providers who support our business operations, including website hosting, email, and analytics providers
• Government or regulatory bodies, where required by law

Any third party we share information with is expected to handle it securely and only for the purpose for which it was shared.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and gather analytics on website traffic. You can control or disable cookies through your browser settings; however, this may affect the functionality of the website.

Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely using password-protected systems and reputable third-party cloud service providers.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or outdated. To make such a request, please contact us at info@ndstudios.com.au.

Overseas Disclosure

Where we use third-party service providers (such as cloud storage or website hosting) that store data overseas, we take reasonable steps to ensure your information continues to be handled in accordance with Australian privacy laws.

Complaints

If you have concerns about how we have handled your personal information, please contact us directly at info@ndstudios.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@ndstudios.com.au
Phone: +61 2 9901 3907
Address: Suite 4/780 Darling St, Rozelle, Sydney, Australia